Zoya Game's Terms & Conditions – Fully in Bengali

1 General Terms

These Terms and Conditions ("Terms") apply to all use of the zoya game platform and its services. zoya game (hereinafter referred to as "we", "the Platform", or "the Site") is a licensed online betting and gaming service provider.

These terms and conditions are written in English to ensure clarity for our users. In the event of any ambiguity, the English version shall be considered the definitive version.

• Zoya Game reserves the right to modify these terms and conditions at any time.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• These terms and conditions constitute a legal agreement between the user and Zoya Game.
• In the event of any dispute, the company's decision shall be considered final.

2 Account Registration

To register on Zoya Game, users must provide accurate and complete information. Opening an account with false or misleading details is strictly prohibited and may result in account termination.

• Each individual may only one single can open an account.
• The mobile number and email address provided at registration must be real and active.
• Keeping your account password secure is entirely your responsibility.
• Sharing or transferring your account to any other person is strictly prohibited.
• Any suspicious activity must be reported to the support team immediately.
• Some services may be restricted until your KYC (Know Your Customer) verification is complete.

3 Age Verification

Zoya Game strictly enforces a policy against betting by minors (under 18). Users must confirm they are 18 or older at the time of registration.

Zoya game may request identity documents (National ID, passport, or driving license) at any time to verify a user's age. Failure to respond to a verification request may result in temporary account suspension.

4 Deposits & Withdrawals

Zoya Game currently supports transactions via bKash, Nagad, Rocket, and USDT. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum Deposit: ৳200 (Two Hundred BDT)
• Minimum Withdrawal: ৳300 (Three Hundred BDT)
• Maximum Daily Withdrawal: ৳1,00,000 (One Lakh BDT)
• Deposits are usually credited to your account within 2–5 minutes.
• Withdrawals are processed within 15 minutes.
• Withdrawals may be delayed if KYC verification has not been completed.
• The mobile number used for withdrawals must match the number registered on the account.
• Withdrawals to third-party accounts are not permitted.

5 Bonus Terms

Zoya game offers a range of bonuses and promotions. Each bonus has its own terms, which are detailed on the bonus page. General bonus terms are outlined below:

• The welcome bonus is available to new users only and can be claimed once.
• To qualify for a bonus, the specified wagering requirements must be met (typically 3x–10x).
• Bonus funds cannot be withdrawn directly — a specified wagering requirement must be met first.
• Any attempt to abuse or manipulate bonuses may result in the bonus being voided and the account suspended.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being permanently closed.
• Bonus validity is typically between 7 and 30 days. Any unused bonus will expire at the end of the validity period.

6 Betting Rules

The following rules must be strictly followed when placing bets on zoya game. These rules apply equally to all users and are designed to ensure a fair betting environment.

• Once a bet is confirmed, it cannot be changed or cancelled (except for in-play betting).
• Bets placed at abnormal odds due to a technical error may be deemed void.
• Special rules will apply to bets if a match or event is abandoned or suspended.
• Zoya Game reserves the right to void any bet if odds manipulation or match-fixing is suspected.
• Placing multiple conflicting bets on the same match ("arbitrage betting") is prohibited.
• Maximum bet limits may vary by market and event.

7 Prohibited Activities

The following activities are strictly prohibited on Zoya Game. Violations may result in permanent account closure and forfeiture of deposited and won funds:

• Using the platform for money laundering or any form of illegal financial transactions.
• Betting using bots, scripts, or any automated software.
• Creating multiple accounts to claim bonuses or promotional benefits.
• Hacking, phishing, or any other cybercriminal activity.
• Attempting to gain unauthorized access to another user's account.
• Attempting to breach the platform's security systems.
• Operating an account under a false identity or using another person's identity.

8 Account Suspension & Closure

Zoya game reserves the right to temporarily or permanently close any account under the following circumstances:

• Violation of any part of these Terms.
• Registering with false or incomplete information.
• If the account has been inactive for an extended period (12 months).
• By order of a court or regulatory authority.
• At the user's own request (self-exclusion).

Users will be notified by email or SMS before their account is closed (except in urgent security situations). Any valid balance will be refunded through the designated process.

9 Responsible Betting

Zoya game believes betting is entertainment, not addiction. We encourage all our users to bet responsibly. To support this, we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Self-exclusion options ranging from 7 days to permanent account closure.
• Cooling-Off Period: Take a break from betting for a set period of time.
• Reality Check: View a summary of your betting activity at regular intervals.

If you feel you may have a problem with betting, please reach out to our support team. For more information, visit our Responsible Gaming View the page.

10 Privacy & Data Protection

Zoya Game places the highest importance on protecting users' personal information. To learn more about how we collect, use, and safeguard your data, please read our Privacy Policy Read it here.

• Your personal information is never sold to third parties.
• All data is secured with 256-bit SSL encryption.
• Documents collected for KYC verification are used solely for verification purposes.
• Contact our support team to view or delete your data.

11 Changes to Terms

Zoya Game reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified in advance of any significant changes via their registered email or SMS.

Updated Terms take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the new Terms. We recommend checking this page regularly.

12 Contact

If you have any questions or feedback regarding these terms and conditions, please contact our support team:

• Email: support@zoyagame.app
• Live Chat: Available 24/7, with an average response time of 2 minutes.
• Response Time: Usually within 24 hours.