Zoya Game FAQ – Answers to All Your Questions

No. Each user on Zoya Game is allowed only one account. Creating multiple accounts using the same mobile number or email is against our rules. If multiple accounts are detected, all of them may be suspended and any balances may be forfeited.

Basic verification (mobile OTP) is sufficient for small deposits and withdrawals. However, National ID (NID) verification may be required for larger withdrawals or certain bonus claims. Completing KYC increases your transaction limits and keeps your account more secure.

To close your account, email support@zoyagame.app or reach us via live chat. Make sure to withdraw any remaining balance before the account is closed. The process is typically completed within 24–48 hours.

Click the "Forgot Password?" link on the login page, then:

• Enter your registered mobile number or email
• Enter the OTP sent to your mobile
• Set a new password

The whole process takes just 2–3 minutes. If you don't receive the OTP, wait a moment and try the "Resend" button.

Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. After that, you can try again. For an immediate fix, reset your password or contact support.

After logging in, go to your profile settings. Under the "Security" section, you'll find the "Two-Step Verification" option. Once enabled, you'll receive an OTP on your mobile every time you log in. This adds an extra layer of protection to your account — especially useful for High Roller members or those with large balances.

If your mobile number has changed, log in with your email address (if you provided one during registration), then update your number from profile settings. If you don't have an email on file either, contact support — your number can be updated after identity verification.

Zoya Game supports all major payment methods popular in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Sonali, Dutch-Bangla, BRAC Bank, and others
• Card: Visa, Mastercard
• Crypto: USDT (TRC20)

For more details, Payment Page View.

Minimum deposit amounts vary by method. Generally, bKash and Nagad deposits start from ৳100. Bank transfers require a minimum of ৳500. Crypto minimums are different. For accurate details, Payment Page Check it out or ask our support team.

Deposits via bKash, Nagad, and Rocket are typically credited within 1–5 minutes. Bank transfers may take 15–30 minutes. If there's an unexpected delay, contact support with your transaction number.

Zoya Game does not charge any deposit fees. However, your payment provider (such as bKash or your bank) may apply their own transaction fees, subject to their own policies.

In most cases, funds reach your bKash or Nagad account within 15–30 minutes. Bank transfers can take up to 2–4 hours. Larger withdrawals may require additional verification, so please allow up to 6–24 hours in those cases.

The minimum withdrawal is generally ৳500. The maximum daily withdrawal limit depends on your account level and verification status. Members who have completed KYC can withdraw larger amounts. Limits are even higher for VIP and High Roller members.

If your request is still "Processing", cancellation may be possible in some cases — contact support right away. Once a request has been "Approved" or "Sent", it can no longer be cancelled.

New members receive a welcome bonus on their first deposit. Additional free bets and cashback offers are also available during the first week. Bonus amounts and terms may change from time to time, so for the latest offers, Bonus Page View.

A wagering requirement means you must bet your bonus amount a set number of times before you can withdraw. For example, a "5x wager" on a ৳100 bonus means you need to place ৳500 in bets. You can track your progress under the "Bonus" section in your profile. Full details are listed in each bonus's terms and conditions.

Invite friends through Zoya Game's referral program and earn a bonus when they register and make their first deposit. Find your personal referral link under the "Referral" section in your profile. The more you refer, the more bonuses you earn.

Zoya Game offers betting on more than 30 sports. The most popular categories include:

• Cricket (IPL, BPL, Test, ODI, T20)
• Football (Premier League, Bundesliga, La Liga)
• Kabaddi, Badminton, Tennis
• Live Casino: Baccarat, Roulette, Blackjack
• Slots & Virtual Games

View All Games Games Page or Sports Betting Visit the page.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment, letting you adjust your strategy as the game unfolds. Head to the live betting section, pick an ongoing match, and place your bet on your preferred market. Quick decision-making is key.

Bet results are usually confirmed within minutes of a match or game ending, and winnings are automatically credited to your balance. Results in Live Casino games are instant. If you think there's an issue with a bet result, contact support with the transaction ID.

Yes. Zoya Game uses 256-bit SSL encryption to keep all data secure. Passwords are stored as hashes and are never saved in plain text. Your personal and financial information is never sold or shared with third parties. To learn more, Privacy Policy Read.

If you notice any unusual activity on your account — such as an unrecognized login or unauthorized transaction — change your password immediately and email support@zoyagame.app. The support team will investigate promptly and temporarily lock the account if necessary.

Yes, Zoya Game takes responsible gaming seriously. You can set your own daily/weekly deposit limits, take a temporary break, or self-exclude. To learn more, Responsible Gaming View the page.